Create new RMA

For the RadioPro and TurboVUi product lines, an estimated repair list price quote will be provided, and acknowledgement required. For non-RadioPro/TurboVUi product lines, there is a $150 evaluation fee. CTI will contact you with a repair quote before proceeding, and the evaluation fee will be applied to the final cost. Fees do not apply to items that are verified as being under warranty.

Customer Information

Product Details
Upgrade RadioPro Software
Upgrade Gateway to Windows 10
Additional charges may apply if upgrading to version 8 from prior versions.
Payment Information
PO Credit Card
We will contact the below phone number for Credit Card information. Credit Card payments can only be accepted from two-way radio dealers. PO and billing information can be submitted only by two-way radio dealers.
Billing Information
Checking Expedite will add $100 per device to your cost

I acknowledge the following:
  • Customers are responsible for shipping costs to CTI Products, Inc.
  • Items under warranty will be repaired at no charge.
  • Items not under warranty have an estimated repair cost of $600.00 MSRP.
  • Items that are evaluated and are unable to be repaired, new items must be purchased.
  • Customers are responsible for return shipping for RMAs not covered under warranty.
  • International customers are responsible for all return shipping charges and fees.
    • Fees may include, but are not limited to, duties, taxes, and brokerage fees.
  • Additional charges will apply when upgrading to the latest version.
  • Payments are only accepted from authorized CTI Products, Inc. dealers.
For non-warranty items, there is a $150 evaluation fee. Actual repair cost will be forwarded to you following evaluation of the product.

Check above for errors.